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Prime Electronics — Return, Refund & Cancellation Policy

At Prime Electronics, we want you to be completely satisfied with your purchase. If you are not satisfied with an item, we are happy to accept eligible returns in accordance with the policy below.

📱 Return Eligibility

To qualify for a return:

Items must be new, unused, and in original condition.
The return must include the original box, packaging, manuals, accessories, and documentation.
Phones and other devices must be returned with all original security seals, labels, and included accessories, when applicable.
The item must not show signs of physical damage, water damage, misuse, or unauthorized repair.
Returns must be requested within 7 days of delivery.
Once a return is approved, the item must be shipped back within 5 days of receiving the return instructions or label.

Prime Electronics reserves the right to inspect returned merchandise before approving a refund. Returns that are missing accessories, packaging, serial-number labels, or other original materials may be refused or may be subject to a deduction from the refund.

⚠️ Important for Mobile Devices

Before returning a phone, tablet, smartwatch, or other smart device, customers must:

Remove all personal information and accounts.
Disable Find My iPhone, Find My Device, Samsung account locks, or similar security features.
Remove SIM cards and memory cards.
Perform a factory reset.
Provide any required passwords or unlock information necessary to verify the device.

Prime Electronics cannot be responsible for personal information left on a returned device.

🚫 Non-Returnable Items

The following items are generally non-returnable unless they arrive defective, damaged, or incorrect:

Opened software, digital products, or downloadable content
Customized or personalized products
Products with custom engraving or modifications
Gift cards
Activation codes
Items damaged after delivery through misuse or accidental damage
Products that have been rooted, jailbroken, modified, or repaired by an unauthorized service provider

🔄 Defective or Damaged Items

If your item arrives defective, damaged, or incorrect, please contact Prime Electronics Customer Care as soon as possible. For damaged deliveries, customers should provide photographs of the product, the original packaging, the shipping box, and any visible damage.

Eligible defective or damaged products may qualify for a replacement, exchange, or refund, depending on availability and the circumstances of the order.

🔁 Exchanges

Prime Electronics offers exchanges for items that:

Arrive defective or damaged;
Are incorrect or different from the item ordered; or
Qualify for an exchange under the applicable return period.

Exchanges are subject to product availability. If the requested replacement is unavailable, Prime Electronics may offer a refund or another appropriate resolution.

📦 Return Process

To request a return:

Contact Prime Electronics Customer Care.
Provide your order number and the reason for the return.
Wait for return authorization before sending the product back.
Package the item securely with all original accessories and documentation.
Use the return shipping instructions provided by Prime Electronics.

Returns sent without prior authorization may not be accepted. Customers should retain tracking information until the return has been received and processed.

💳 Refunds

Once Prime Electronics receives and inspects the returned item, an approved refund will be issued to the original payment method. Refunds are generally processed within 14 business days after the return is received and approved.

Please allow additional time for your bank or credit-card provider to post the refund to your account. Original shipping charges may be non-refundable where permitted. If a return is incomplete or the product has been used, damaged, or returned without required accessories, the refund may be reduced or the return may be refused.

🚚 Return Shipping

For eligible defective, damaged, or incorrect orders, Prime Electronics may provide a return shipping label at no additional cost. For standard customer-requested returns, the cost of return shipping may be deducted from the refund where applicable.

For products valued over $500, we recommend using a trackable shipping service and retaining proof of shipment.

📦 Refused or Undeliverable Packages

Packages that are refused or returned to Prime Electronics without prior authorization may be subject to:

Return shipping charges;
Applicable restocking fees; and
Other costs associated with the returned shipment.

Any refund will be processed after the product is received and inspected.

🛒 Cancellation Policy

Orders may be canceled for a full refund within 24 hours of purchase, provided the order has not yet been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible.

If the order has already shipped, the customer may need to receive the package and follow the applicable return procedure. Customized or personalized orders may not be canceled once processing has begun.

Eligible cancellations will be refunded to the original payment method, generally within 3–5 business days.

📅 Extended Holiday Returns

Prime Electronics may offer an extended holiday return or exchange period for qualifying purchases made during designated holiday promotional periods. The applicable holiday return dates and eligibility requirements will be displayed at the time of purchase or announced by Prime Electronics.

All holiday returns remain subject to the product-condition requirements described in this policy.

🔐 Device & Account Security

For your protection, Prime Electronics may verify the device’s serial number, IMEI, order information, and account-lock status before approving a return or refund. Devices reported lost, stolen, blacklisted, or subject to an unresolved carrier or financing lock may not qualify for a refund.

Customers are responsible for removing their personal accounts and security locks before returning a device.